Taylor's Library

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Handbook of service science / [edited by] Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer.

by Maglio, Paul P | Kieliszewski, Cheryl A | Spohrer, James C.

Edition: 1st ed.Publisher: New York, N.Y. : Springer, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4 HAN 2010] (1).
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An introduction to the commodities, energy & transport markets

by Reuters Ltd.

Publisher: Singapore : John Wiley & Sons (Asia), 2000Availability: Items available for loan: Taylor's Library-TU [Call number: 332.644 INT] (3).
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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

by Johnston, Robert, 1953- | Clark, Graham, 1949- | Shulver, Michael.

Edition: Fourth edition.Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH 2012] (3).
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Masyarakat perdagangan dan perindustrian bumiputera (MPPB) : satu penilaian kembali langkah-langkah kehadapan.

by Dewan Perniagaan Melayu Malaysia.

Publisher: Kuala Lumpur : Dewan Perniagaan Melayu Malaysia, 1995Other title: MPPB.Availability: Items available for loan: Taylor's Library-TU [Call number: 330.9595 MAS] (1).
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

by Zeithaml, Valarie A | Bitner, Mary Jo.

Edition: 2nd ed.Publisher: Boston [Mass.] : Irwin/McGraw-Hill, c2000Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 ZEI] (3).
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Ecological intelligence : how knowing the hidden impacts of what we buy can change everything / Daniel Goleman.

by Goleman, Daniel.

Publisher: New York : Broadway Books, c2009Availability: Items available for loan: Taylor's Library-TU [Call number: 333.7 GOL 2009] (2).
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Services marketing : text and cases / Steve Baron, Kim Harris, Toni Hilton.

by Baron, Steve (J. Steve) | Harris, Kim | Hilton, Toni.

Edition: 3rd ed.Publisher: Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 BAR 2009] (1).
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Factory girls : from village to city in a changing China / Leslie T. Chang.

by Chang, Leslie T.

Edition: Spiegel & Grau trade paperback edition.Publisher: New York : Spiegel & Grau, 2009Availability: Items available for loan: TC External Storage [Call number: 331.40951 CHA 2009] (1).
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Services marketing / John E. G. Bateson, K. Douglas Hoffman.

by Bateson, John E.G | Hoffman, K. Douglas.

Edition: 4th ed.Publisher: Mason, Ohio : South-Western, Cengage Learning, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 BAT 2011] (1).
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Publishing : principles & practice / Richard Guthrie.

by Guthrie, Richard.

Publisher: Los Angeles, CA : SAGE, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 070.5 GUT 2011] (1).
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Gemba Kaizen : a commonsense, low-cost approach to management / Masaaki Imai.

by Imai, Masaaki, 1930-.

Edition: Int. ed.Publisher: Boston : Singapore : McGraw-Hill ; McGraw-Hill Book Co., 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.5 IMA] (1).
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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J [(j.a.)].

Edition: 3rd ed., Int. ed.Publisher: Boston, Mass. : Singapore : McGraw-Hill ; McGraw-Hill Book Co., 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT] (2).
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The 12 simple secrets of microsoft management : how to think and act like a Microsoft manager and take your company to the top / David Thielen with Shirley Thielen

by Thielen, David | Thielen, Shirley.

Publisher: New York : McGraw-Hill, 1999Availability: Items available for loan: Taylor's Library-TU [Call number: 658 THI] (1).
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Six steps to creating profit [electronic resource] : a guide for small and mid-sized service-based businesses / Patricia Sigmon.

by Sigmon, Patricia, 1950-.

Publisher: Hoboken, N.J. : Wiley, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.15/54] (1).
Supervision and leadership in tourism and hospitality / Lynn Van der Wagen and Christine Davies.

by Van der Wagen, Lynn | Davies, Christine, 1963-.

Publisher: Melbourne : b Hospitality Press, 1998Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791068 VAN] (2).
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Global shift : transforming the world economy / Peter Dicken.

by Dicken, Peter.

Edition: 3rd ed.Publisher: New York : Guilford Press, c1998Availability: Items available for loan: Taylor's Library-TU [Call number: 338.0904 DIC] (1).
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Global shift : mapping the changing contours of the world economy / Peter Dicken.

by Dicken, Peter.

Edition: 6th ed.Publisher: New York, N.Y. : Guilford Press, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 338.0904 DIC 2011] (1).
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