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Pathways less travelled to value creation [electronic resource] : interaction, dialogue and knowledge generation / guest editor, David Ballantyne.
by Ballantyne, David | ebrary, Inc. Publisher: [Bradford, England] : Emerald Group Pub., 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey.
by Reichheld, Frederick F | Markey, Rob | Reichheld, Frederick F. Ultimate question. Edition: Rev. and expanded ed.Publisher: Boston, Mass. : Harvard Business Review Press, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 REI 2011]
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Customer service [videorecording]
by Collins, Cath | Henry, Michael | Video Education Australasia | Insight Media (Firm). Publisher: Bendigo, Vic. : Video Education Australiasia, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 CUS 2006]
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The referral of a lifetime : the networking system that produces bottom-line results-- every day! / Tim Templeton with Lynda Rutledge Stephenson.
by Templeton, Timothy L | Stephenson, Lynda Rutledge, 1950-. Publisher: San Francisco : Berrett-Koehler Pub, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 TEM 2004]
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The power of appreciative inquiry : a practical guide to positive change / Diana Whitney & Amanda Trosten-Bloom ; foreword by David Cooperrider.
by Whitney, Diana Kaplin | Trosten-Bloom, Amanda, 1957-. Edition: 2nd ed. (revised & expanded)Publisher: San Francisco : Berrett-Koehler Pub., c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.406 WHI 2010]
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Social network analysis in telecommunications / Carlos Andre Reis Pinheiro.
by Reis Pinheiro, Carlos Andre, 1940-. Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 384.0688 REI 2011]
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Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman.
by Pigues, D. Keith | Alderman, Jerry D. Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 PIG 2010]
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The thank you economy / Gary Vaynerchuk.
by Vaynerchuk, Gary. Publisher: New York : Harper Business, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 VAY 2011]
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The relationship advantage [electronic resource] : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus.
by Stevenson, Tom, 1943- | Barcus, Sam W | ebrary, Inc. Publisher: Chicago : Dearborn, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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The behavioral advantage [electronic resource] : what the smartest, most successful companies do differently to win in the B2B arena / Terry R. Bacon and David G. Pugh.
by Bacon, Terry R | Pugh, David G. (David George), 1944- | ebrary, Inc. Publisher: New York : American Management Association, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658/.001/9]
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Beyond six sigma : profitable growth through customer value creation / Gary A. Plaster, Jerry D. Alderman.
by Plaster, Gary | Alderman, Jerry D. Publisher: Hoboken, N.J. : J. Wiley, c2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4013 PLA]
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Beyond needs assessment [videorecording] : 10 steps to consultative selling Publisher: Alexandria, VA : Briefings Pub., [2007?]Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.81 BEY]
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Beyond needs assessment [videorecording] : 10 steps to consultative selling Publisher: Alexandria, VA : Briefings Pub., [2007?]Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.81 BEY]
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Jeffrey Gitomer's little red book of sales answers / Jeffrey H. Gitomer.
by Gitomer, Jeffrey H. Publisher: New Jersey : Prentice Hall, c2005Other title: Little red book of sales answers.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.85 GIT]
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Oracle Siebel CRM 8 developer's handbook [electronic resource] : a practical guide to configuring, automating, and extending Siebel CRM applications / Alexander Hansal.
by Hansal, Alexander | ebrary, Inc. Publisher: Birmingham, U.K. : Packt Enterprise, 2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The new relationship marketing : how to build a large, loyal, profitable network using the social Web / Mari Smith.
by Smith, Mari, 1966-. Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 SMI 2011]
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Guerrilla social media marketing : 100+ weapons to grow your online influence, attract cusotmers, and drive profits / Jay Conrad Levinson, Shane Gibson ; foreword by Guy Kawasaki.
by Levinson, Jay Conrad | Gibson, Shane. Publisher: [Irvine, Calif.] : Entrepreneur Press, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 LEV 2010]
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Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.
by Tisch, Jonathan M. Publisher: Hoboken, N.J. : John Wiley, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 TIS]
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