The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers / Adam Metz.
By: Metz, Adam
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Publisher: New York : McGraw-Hill, c2012Description: xxii, 279 p. : ill. ; 24 cm.ISBN: 9780071759182 (hbk.); 0071759182 (hbk.).Subject(s): Customer relations -- Management![](/opac-tmpl/bootstrap/images/filefind.png)
Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Main Collection | Taylor's Library-TU | 658.812 MET 2012 (Browse shelf) | 1 | Available | TBSxx,34003,03,CL | 5000140046 | ||
Graduate Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 5, BayNo 3 |
658.812 MET 2012 (Browse shelf) | 1 | Available | TBSxx,44001,03,AD | 5000126448 |
Includes bibliographical references and index.