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Customer relationship management : concepts and technologies / Francis Buttle

by Buttle, Francis.

Edition: 2nd ed.Publisher: Oxford : Butterworth-Heinemann, 2011, c2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 BUT 2011] (1).
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Customer relationship management [electronic resource] : concepts and tools / Francis Buttle.

by Buttle, Francis.

Publisher: Amsterdam ; London : Elsevier Butterworth-Heinemann, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.812] (1).
Customer relationship management [electronic resource] : concepts and technologies / Francis Buttle.

by Buttle, Francis.

Edition: 2nd ed.Publisher: Amsterdam ; Boston : Elsevier/Butterworth-Heinemann, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.8/12] (1).