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Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.

by Storbacka, Kaj | Lehtinen, Jarmo.

Publisher: Singapore : McGraw-Hill, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 STO] (2).
Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman.

by Pigues, D. Keith | Alderman, Jerry D.

Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PIG 2010] (2).
7 safety habits that could save your life [electronic resource] / by Wilson Bateman.

by Bateman, Wilson | ebrary, Inc.

Publisher: Boston, MA : Acanthus Publishing, c2008Other title: Seven safety habits that could save your life.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate.

by Thomas, Ann, 1951- | Applegate, Jill | Performance Research Associates.

Publisher: New York, NY : American Management Association, c2009Other title: One hundred one activities for delivering knock your socks off service.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 THO 2009] (1).
Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane.

by Piercy, Nigel | Lane, Nikala.

Publisher: Oxford : Oxford University Press, 2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PIE 2009] (1).
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

by Goodman, John A.

Publisher: New York : American Management Association, c2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 GOO 2009] (2).
The hidden power of your customers : four keys to growing your business through existing customers / Becky Carroll.

by Carroll, Becky, 1966-.

Publisher: Hoboken, N.J. : John Wiley, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 CAR 2011] (2).