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Customer relationship management / Ed Peelen and Rob Beltman.
by Peelen, Ed | Beltman, Rob. Edition: Second edition.Publisher: Harlow : Pearson Education Limited, [2013]Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 PEE 2013]
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Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.
by Storbacka, Kaj | Lehtinen, Jarmo. Publisher: Singapore : McGraw-Hill, c2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 STO]
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Up close & personal? : customer relationship marketing @ work / Paul R. Gamble ... [et al.].
by Gamble, Paul R. Edition: 2nd ed.Publisher: London : Kogan Page, 2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 UPC]
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Making the client connection [electronic resource] : maximizing the power of your personality, presentations, and presence / Gary DeMoss and Mitch Anthony.
by DeMoss, Gary | Anthony, Mitch | ebrary, Inc. Publisher: Chicago : Dearborn Trade Pub., c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 332.024/0068/8]
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Customer relationship management : the foundation of contemporary marketing strategy / Roger J. Baran and Robert J. Galka.
by Baran, Roger J. (Roger Joseph), 1945- [author.] | Galka, Robert J [author.]. Edition: Second edition.Publisher: New York ; London : Routledge, Taylor & Francis Group, 2017Other title: CRM.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BAR 2017]
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Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.
by Peppers, Don | Rogers, Martha, 1952-. Edition: 2nd ed.Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 PEP 2011]
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Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps.
by Roberts-Phelps, Graham | ebrary, Inc. Publisher: London : Hawksmere, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Maximizing your sales with Microsoft Dynamics CRM 2011 / Edward Kachinski, Timothy Kachinske, Adam Kachinske.
by Kachinske, Edward | Kachinske, Timothy | Kachinske, Adam. Publisher: Boston, MA : Course Technology/Cengage Learning, c2012Other title: Microsoft Dynamics CRM 2011.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 KAC 2012]
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