Up your service! : Insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.
By: Kaufman, Ron
.
Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Description: xix, 247 p. : ill. ; 23 cm.ISBN: 9810459394 (pbk.).Subject(s): Consumer satisfaction | Customer relations | Customer services | Interpersonal relationsDDC classification: 658.812
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU | 658.812 KAU (Browse shelf) | 1 | Available | GENLS,GENLS,02,GR | 1000505796 |
Includes index.