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Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos.
by Osterwalder, Alexander [author.] | Pigneur, Yves [author.] | Bernarda, Gregory [author.] | Smith, Alan [author.] | Papadakos, Trish [designer]. Publisher: Hoboken, New Jersey : John Wiley & Sons, [2014]Copyright date: ©2014Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4012 OST 2014]
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The startup owner's manual : the step-by-step guide for building a great company / Steve Blank, Bob Dorf
by Blank, Steven G., (Steven Gary) [author] | Dorf, Bob [author]. Publisher: Pescadero, California : K&S Ranch, 2012Other title: Step-by-step guide for building a great company | Startup owner's manual.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.11 BLA 2012]
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Customer relationship management : a database approach / V. Kumar, Werner J. Reinartz.
by Kumar, V, 1957- | Reinartz, Werner J. Publisher: Hoboken, New Jersey : John Wiley, [2006]Copyright date: ©2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 KUM 2006]
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Tactical transparency [electronic resource] : how leaders can leverage social media to maximize value and build their brand / Shel Holtz, John C. Havens ; foreword by Lynne D. Johnson.
by Holtz, Shel | Havens, John C | International Association of Business Communicators | ebrary, Inc. Edition: 1st ed.Publisher: San Francisco, CA : Jossey-Bass, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/02]
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Customer relationship management [electronic resource] : an Emerald guide.
by ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse.
by Strouse, Karen G | ebrary, Inc. Publisher: Boston : Artech House, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 384/.043/0688]
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Customer loyalty, retention, and customer relationship management [electronic resource].
by ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Citizen marketers [electronic resource] : when people are the message / Ben McConnell and Jackie Huba.
by McConnell, Ben | Huba, Jackie | ebrary, Inc. Publisher: Chicago, IL : Kaplan Pub., c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Beyond selling value [electronic resource] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch.
by Shonka, Mark | Kosch, Dan | ebrary, Inc. Publisher: Chicago : Dearborn Trade Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/1]
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Spark [electronic resource] : be more innovative through co-creation / John Winsor.
by Winsor, John, 1959- | ebrary, Inc. Publisher: Chicago : Dearborn Trade Pub., 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.
by Shuman, Jeffrey C, 1945- | Twombly, Janice | Rottenberg, David, 1946- | ebrary, Inc. Publisher: [Chicago, IL] : Dearborn Trade Publishing, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Beyond world class [electronic resource] : building character, relationships and profits / Alan M. Ross, with Cecil Murphey.
by Ross, Alan M | Murphey, Cecil B | ebrary, Inc. Publisher: Chicago, IL : Dearborn Trade Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Permission-based E-mail marketing that works! [electronic resource] / Kim MacPherson.
by MacPherson, Kim | ebrary, Inc. Publisher: Chicago, IL : Dearborn Trade, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/4]
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Your client's story [electronic resource] : know your clients and the rest will follow / Scott West and Mitch Anthony.
by West, Scott, 1959- | Anthony, Mitch | ebrary, Inc. Publisher: Chicago : Dearborn Trade Pub., 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 332.6/2]
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Blogging for business [electronic resource] : everything you need to know and why you should care / Shel Holtz and Ted Demopoulos.
by Holtz, Shel | Demopoulos, Ted | ebrary, Inc. Publisher: Chicago, IL : Kaplan Pub., 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 006.7]
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What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
by Gallagher, Richard S | ebrary, Inc. Publisher: New York : American Management Association, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Digital marketing [electronic resource] : using new technologies to get closer to your customers / Will Rowan.
by Rowan, Will | ebrary, Inc. Publisher: London : Kogan Page, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.840285]
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Successful customer relationship marketing [electronic resource] : new thinking, new strategies, new tools for getting closer to your customers / Bryan Foss & Merlin Stone.
by Foss, Bryan | Stone, Merlin, 1948- | ebrary, Inc. Publisher: London : Kogan Page, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.812]
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User-centered design stories [electronic resource] : real-world UCD case files / edited by Carol Righi and Janice James.
by Righi, Carol | James, Janice (Janice Sue) | ebrary, Inc. Publisher: Amsterdam ; Boston : Elsevier/Morgan Kaufman, c2007Other title: Real-world UCD case studies.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
by Griffin, Jill | Lowenstein, Michael W, 1942- | ebrary, Inc. Edition: 1st ed.Publisher: San Francisco : Jossey-Bass, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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