|
|
|
Services marketing : an Asia-Pacific perspective / Christopher H. Lovelock, Paul G. Patterson, Rhett H. Walker.
by Lovelock, Christopher H | Patterson, Paul G [(j.a.)] | Walker, Rhett H [(j.a.)]. Edition: 2nd ed.Publisher: Frenchs Forest, N.S.W. : Pearson Education Australia, c2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.800994 LOV]
(1).
|
|
|
|
Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D. Eisner.
by Eisner, Michael D | Disney Institute | Walt Disney World (Fla.). Publisher: New York : Disney Editions, c2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BEO]
(1).
|
|
|
|
Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and John Christensen.
by Lundin, Stephen C, 1941- | Paul, Harry, 1950- | Christensen, John, 1959-. Publisher: London : Hodder & Stoughton, 2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.314 LUN]
(1).
|
|
|
|
Services marketing in Asia : managing people, technology and strategy / Christopher H. Lovelock, Jochen Wirtz, Hean tat Keh.
by Lovelock, Christopher H. Publisher: Singapore : Prentice Hall, c2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.80095 LOV]
(1).
|
|
|
|
Telephone courtesy & customer service / Lloyd Finch.
by Finch, Lloyd C. Edition: 3rd ed.Publisher: Boston, Mass. : Crisp Publications / Course Technology, c2000Other title: Telephone courtesy and customer service.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 FIN]
(1).
|
|
|
|
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner
by Zeithaml, Valarie A | Bitner, Mary Jo [(j.a.)]. Edition: 3rd ed.Publisher: Boston, Mass. : McGraw-Hill/ Irwin, c2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 ZEI]
(1).
|
|
|
|
Communication 2000, 2E : communicating with customers / Agency for Instructional Technology
by Agency for Instructional Technology. Edition: 2e [ed.]Publisher: Mason, Ohio : South-Western/Thomson Learning, c2002Other title: Communicating with customers | Communication 2000 | Communication two thousand.Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.812 COM]
(1).
|
|
|
|
Killer words of customer service [videorecording] / written by Richard H. Friedman ; produced by David L. Friedman ; directed by Deeds Bonham.
by Friedman, Nancy | Friedman, Richard H | Friedman, David L | Bonham, Deeds | Telephone "Doctor" (Firm). Publisher: St. Louis, MO : Australia : Telephone "Doctor" ; Mind Resources [distributor], 2014Availability: Items available for loan: Taylor's Library-TU
[Call number: 651.73 KIL 2014]
(1).
|
|
|
|
Professional hospitality : core competencies / Lynn Van der Wagen.
by Van der Wagen, Lynn. Publisher: Melbourne : Hospitality Press, 1999Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94 VAN]
(1).
|
|
|
|
The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim
by Mooney, Kelly | Bergheim, Laura, 1962- [(j.a.)]. Publisher: [N.Y.] : McGraw-Hill, c2002Availability: Items available for loan: TC External Storage
[Call number: 658.812 MOO]
(1).
|
|
|
|
Providing quality service : what every hospitality service provider needs to know / William B. Martin.
by Martin, William B. Publisher: Upper Saddle River, N.J. : Prentice Hall, c2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94 MAR]
(1).
|
|
|
|
Empowerment : HR strategies for service excellence / Conrad Lashley.
by Lashley, Conrad. Publisher: Oxford ; Boston : Butterworth/Heinemann, 2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.3 LAS]
(1).
|
