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The New Wave University : a prelude to Malaysia 2020 / edited by Ghazally Ismail, Murtedza Mohamed

by Ghazally Ismail | Murtedza Mohamed | Universiti Malaysia Sarawak.

Edition: 2nd ed.Publisher: Petaling Jaya, Selangor : Pelanduk Publications, 1997Availability: No items available In transit (1).
Service quality in leisure and tourism / Christine Williams and John Buswell.

by Williams, Christine, 1951- | Buswell, John.

Publisher: Wallingford, Oxon, UK : CABI Pub., [2003]Copyright date: ©2003Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791 WIL] (2).
Foundations of software testing : a BBST workbook / Cem Kaner, Rebecca L. Fiedler.

by Kaner, Cem [author.] | Fiedler, Rebecca L [author.].

Publisher: Danvers, MA : Context Driven Press, [2013]Copyright date: ©2013Other title: BBST workbook | Black box software testing workbook.Availability: Items available for loan: Taylor's Library-TU [Call number: 005.14 KAN 2013] (1).
The management and control of quality / James R. Evans, William M. Lindsay.

by Evans, James R. (James Robert), 1950- | Lindsay, William M.

Edition: 6th ed.Publisher: Mason, Ohio : Thomson/South-Western, c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.562 EVA] (6).
Quality and performance excellence : management, organization, and strategy / James R. Evans.

by Evans, James R. (James Robert), 1950- [author.].

Edition: Eighth edition.Publisher: Boston, MA : Cengage Learning, [2017]Copyright date: ©2017Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4013 EVA 2017] (3).
Licensing occupations [electronic resource] : ensuring quality or restricting competition? / Morris M. Kleiner.

by Kleiner, Morris M | ebrary, Inc.

Publisher: Kalamazoo, Mich. : W.E. Upjohn Institute for Employment Research, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 061/.3] (1).
Improving the quality of long-term care [electronic resource] / Gooloo S. Wunderlich and Peter Kohler, editors ; Committee on Improving Quality in Long-Term Care, Division of Health Care Services, Institute of Medicine.

by Institute of Medicine (U.S.). Committee on Improving Quality in Long-Term Care | Kohler, Peter O, 1938- | Wunderlich, Gooloo S | ebrary, Inc.

Publisher: Washington, D.C. : National Academy Press, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 362.1/6/0685] (1).
Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.

by Kandampully, Jay | Mok, Connie | Sparks, Beverley.

Publisher: New York : Haworth Hospitality Press, [2001]Copyright date: ©2001Availability: Items available for loan: Taylor's Library-TU [Call number: 647.940685 SER] (2).
Total quality management sustainability [electronic resource] / guest editor, Mohamed Zairi.

by Zairi, Mohamed | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Assessing and examining research award [electronic resource] / guest editors, Stuart Powell and Howard Green.

by Green, Howard | Powell, Stuart | ebrary, Inc.

Publisher: Bradford, England : Emerald Group Pub, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Quality and power in higher education [electronic resource] / Louise Morley.

by Morley, Louise | Society for Research into Higher Education | ebrary, Inc.

Publisher: Maidenhead : Society for Research into Higher Education & Open University Press, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 378.1] (1).
Are you being served? [electronic resource] : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein.

by Amin, Samia, 1980- | Das, Jishnu | Goldstein, Markus P, 1970- | ebrary, Inc.

Publisher: Washington, DC : The World Bank, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 362.1] (1).
Service quality in leisure and tourism [electronic resource] / Christine Williams and John Buswell.

by Williams, Christine, 1951- | Buswell, John | ebrary, Inc.

Publisher: Wallingford, Oxon, UK ; Cambridge, MA : CABI Pub., c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 910/.68/4] (1).
Journal of quality assurance in hospitality & tourism [electronic resource] : JQAHT.

Source: Academic Source CompletePublisher: Binghamton, NY : Haworth Hospitality Press, 2000-Other title: Journal of quality assurance in hospitality and tourism | JQAHT.Online access: Abstracts Available: Jun 2002- Available on EBSCOhost. Availability: No items available
Total quality management [electronic resource].

by European Society for Organisational Excellence.

Source: Academic Source CompletePublisher: Abingdon, Oxfordshire, U.K. : Carfax, 1990-2002Online access: Full text available: Jan 1990-Dec 2002. Available on EBSCOhost. Availability: No items available
Journal of nursing care quality [electronic resource].

Source: Academic Source CompletePublisher: Frederick, Md. : Aspen Publishers, c1991-Other title: JNCQ.Online access: Full text available: Apr 1999-Jul 2007. Available on EBSCOhost. Availability: No items available
Quality management in health care [electronic resource].

Source: Academic Source CompletePublisher: Frederick, MD : Aspen Publishers, c1992-Other title: QMHC.Online access: Abstracts Available: Jan 1999- Available on EBSCOhost. Availability: No items available
Journal of quality in clinical practice [electronic resource].

by Australian Council on Healthcare Standards | Australian Medical Association.

Source: Academic Source CompletePublisher: [Carlton, Vic., Australia] : Published by Blackwell Scientific Publications on behalf of the Australian Council on Healthcare Standards [and] Australian Medical Association, c1994-Other title: Quality in clinical practice.Online access: Full text available: Mar 1998-Dec 2001. Available on EBSCOhost. Availability: No items available