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Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott.
by Baron, Steve | Elliott, Dominic | Harris, Kim | ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer service intelligence : perspectives for human resources and training / Lynn Van Der Wagen.
by Van der Wagen, Lynn. Publisher: Oxford : Butterworth-Heinemann, 2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 VAN]
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Introduction to management in the hospitality industry / Clayton W. Barrows, Tom Powers.
by Barrows, Clayton W | Powers, Thomas F. Edition: 9th edition.Publisher: Hoboken, New Jersey : Wiley, [2009]Copyright date: ©2009Other title: Management in the hospitality industry.Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 BAR]
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Bangalore tiger : how Indian tech upstart Wipro is rewriting the rules of global competition / Steve Hamm.
by Hamm, Steve. Publisher: New York : McGraw-Hill, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.761004 HAM]
(1), TC External Storage
[Call number: 338.761004 HAM]
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Service innovation management [electronic resource] / guest editor Allard C.R. van Riel.
by van Riel, Allard C. R | ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Niche envy [electronic resource] : marketing discrimination in the digital age / Joseph Turow.
by Turow, Joseph | ebrary, Inc. Publisher: Cambridge, Mass. : MIT Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/34]
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100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multi-channel world / Martin Newman and Malcolm McDonald.
by Newman, Martin (Business consultant) [author.] | McDonald, Malcolm [author.]. Publisher: London ; New York : Kogan Page, [2018]Other title: One hundred practical ways to improve customer experience.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/12]
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Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos.
by Osterwalder, Alexander [author.] | Pigneur, Yves [author.] | Bernarda, Gregory [author.] | Smith, Alan [author.] | Papadakos, Trish [designer]. Publisher: Hoboken, New Jersey : John Wiley & Sons, [2014]Copyright date: ©2014Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4012 OST 2014]
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Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.
by Sherman, Rachel, 1970- | ebrary, Inc. Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 647.94068]
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Corporate and customer communications [electronic resource] : an Emerald guide.
by ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.].
by Kumar, Anjali | ebrary, Inc. Publisher: Washington, D.C. : World Bank, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Exceptional customer service : exceed customer expectations to build loyalty and boost profits / Lisa Ford, David McNair, and William Perry ; foreword by Tony Hsieh.
by Ford, Lisa | McNair, David | Perry, William. Edition: 2nd ed.Publisher: Avon, Mass. : Adams Business, 2009Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 FOR 2009]
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Wake up your call center [electronic resource] : how to be a better call center agent / Rosanne D'Ausilio.
by D'Ausilio, Rosanne, 1941- | ebrary, Inc. Edition: 4th ed.Publisher: West Lafayette, Ind. : Ichor Business Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens.
by Ukens, Lorraine L. Publisher: San Francisco, CA : Hoboken, NJ : Pfeiffer ; John Wiley, c2007Other title: One hundred and one ways to improve customer service.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 UKE 2007]
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Communication for retail professionals / M. Ashraf Rizvi, Ramneek Kapoor.
by Rizvi, M. Ashraf | Kapoor, Ramneek. Publisher: New Delhi : Tata McGraw Hill Education, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.45 RIZ 2010]
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Delivering knock your socks off service [electronic resource] / Ron Zemke.
by Zemke, Ron | ebrary, Inc. Edition: 3rd ed.Publisher: New York : London : AMACOM ; McGraw-Hill, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.812]
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Service quality [electronic resource] : an Emerald guide.
by ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
by Gallagher, Richard S | ebrary, Inc. Publisher: New York : American Management Association, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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