Taylor's Library

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Up your service! : Strategies and action steps to delight your customers now! / Ron Kaufman.

by Kaufman, Ron.

Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KAU] (1).
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Up your service! : Insights : true stories of winners and losers in the quest for superior service / Ron Kaufman.

by Kaufman, Ron.

Publisher: Singapore : Ron Kaufman Pte Ltd, 2002Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KAU] (1).
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Customer service in the tourism industry / written and compiled by Lee Perlitz

by Perlitz, Lee.

Publisher: Frenchs Forest, NSW : Prentice Hall, c2002Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791 PER] (2).
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Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson.

by Evenson, Renee, 1951- | ebrary, Inc.

Edition: 1st ed.Publisher: New York : American Management Association, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.3/1245] (1).
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Service magic : the art of amazing your customers / Ron Zemke and Chip Bell.

by Zemke, Ron | Bell, Chip R [(j.a.)].

Publisher: [Chicago] : Dearborn Trade Pub., c2003Availability: Items available for loan: TC External Storage [Call number: 658.812 ZEM] (1).
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Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.

by Storbacka, Kaj | Lehtinen, Jarmo.

Publisher: Singapore : McGraw-Hill, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 STO] (2).
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The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy.

by Prahalad, C. K | Ramaswamy, Venkatram.

Publisher: Boston, Mass. : Harvard Business School Press, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4 PRA 2004] (1).
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Effective customer service : ten steps for technical professions / David L. Goetsch, Stanley B. Davis.

by Goetsch, David L | Davis, Stanley, 1931- [(j.a.)].

Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 GOE] (1).
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May I help you? : great customer service for small business / Jillian Mercer

by Mercer, Jillian.

Publisher: NSW, Australia : Allen & Unqin, 2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 MER] (2).
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Profitable customers : how to identify, develop and retain them / Charles Wilson.

by Wilson, Charles.

Edition: 2nd ed.Publisher: London : Kogan Page, 1998Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 WIL] (1).
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Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross.

by Gross, T. Scott.

Edition: 2nd ed.Publisher: Chicago : Dearborn Trade Pub., c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 GRO] (1).
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Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak.

by Seybold, Patricia B | Marshak, Ronni T [(j.a.)].

Publisher: New York : Crown Business, c1998Availability: Items available for loan: TC External Storage [Call number: 658.812 SEY] (1).
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E-Service : speed, technology, and price built around service / John Tschohl.

by Tschohl, John.

Publisher: Petaling Jaya : Advantage Quest, c2001Other title: Speed, technology, and price built around service.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.84 TSC] (2).
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Customer mania! : it's never too late to build a customer-focused company / Ken Blanchard, Jim Ballard, Fred Finch.

by Blanchard, Kenneth H | Ballard, Jim, 1933- | Finch, Frederic E.

Publisher: New York : Free Press, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 BLA] (1).
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Services marketing in Asia : managing people, technology and strategy / Christopher H. Lovelock...[et al.].

by Lovelock, H.

Edition: 2nd ed.Publisher: Singapore : Pearson/Prentice Hall, c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.80095 SER] (3).
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Supply chain management : strategy, planning, and operations / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 2nd. ed., Int. ed.Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.7 CHO] (1).
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Managing service in food and beverage operations / Ronald F. Cichy, Paul E. Wise.

by Cichy, Ronald F | Wise, Paul E | American Hotel & Motel Association. Educational Institute.

Edition: Second editionPublisher: Lansing, Mich. : Educational Institute, American Hotel & Motel Association, [1999]Copyright date: ©1999Availability: Items available for loan: Taylor's Library-TU [Call number: 647.95068 CIC] (2).
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