Taylor's Library

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Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman.

by Friedman, Monroe | ebrary, Inc.

Publisher: New York : Routledge, 1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 381/.3] (1).
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Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.

by Inghilleri, Leonardo | Solomon, Micah | ebrary, Inc.

Publisher: New York : American Management Association, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.8/12] (1).
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Customer-centered telecommunications services marketing [electronic resource] / Karen G. Strouse.

by Strouse, Karen G | ebrary, Inc.

Publisher: Boston : Artech House, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 384/.043/0688] (1).
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Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson.

by Colquitt, Jason | LePine, Jeffery A | Wesson, Michael J.

Edition: 2nd ed.Publisher: New York : McGraw-Hill/Irwin, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.3 COL 2011] (2).
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Managing markets and customers [electronic resource].

by Elearn Limited (Great Britain).

Publisher: Amsterdam ; Boston : Elsevier/Pergamon Flexible Learning : ELEARN, 2009Online access: Accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.8] (1).
Communication for retail professionals / M. Ashraf Rizvi, Ramneek Kapoor.

by Rizvi, M. Ashraf | Kapoor, Ramneek.

Publisher: New Delhi : Tata McGraw Hill Education, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.45 RIZ 2010] (1).
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Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott.

by Scott, Dru | ebrary, Inc.

Edition: 3rd ed.Publisher: Menlo Park, Calif. : Crisp Publications, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/343] (1).
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Improving tourism and hospitality services [electronic resource] / Eric Laws.

by Laws, Eric, 1945- | ebrary, Inc.

Publisher: Cambridge, MA : CABI Pub., 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 910/.68] (1).
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ValueSpace [electronic resource] : winning the battle for market leadership : lessons from the world's most admired companies / Banwari Mittal, Jagdish N. Sheth.

by Mittal, Banwari | Sheth, Jagdish N | ebrary, Inc.

Publisher: New York : McGraw-Hill, c2001Other title: Value space.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm.

by Timm, Paul R | ebrary, Inc.

Edition: 3rd ed.Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1).
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Consumer reports on health [electronic resource].

by Consumers Union of United States.

Source: Academic Source CompletePublisher: Yonkers, N.Y. : Consumer Union of United States, 1991-Online access: Full text available: Jan 1992-. Available on EBSCOhost. Availability: No items available
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes

by Hayes, Bob E, 1963-.

Edition: 3rd ed.Publisher: Milwaukee : ASQ Quality Press, 2008Availability: Items available for loan: TC External Storage [Call number: 658.812 HAY] (1).
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Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King.

by Imbriano, Lou | King, Elizabeth.

Publisher: New York, N.Y. : McGraw-Hill, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.802 IMB 2012] (1).
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Users not customers : who really determines the success of your business / Aaron Shapiro.

by Shapiro, Aaron.

Publisher: London : Portfolio/Penguin, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 SHA 2011] (1).
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We are what we sell : how advertising shapes American life ... and always has / Danielle Sarver Coombs and Bob Batchelor, editors.

by Coombs, Danielle Sarver | Batchelor, Bob.

Publisher: Santa Barbara, California : Praeger, an imprint of ABC-Clio, [2014]Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 302.23] (1).
Service quality measurement [electronic resource] : issues and perspectives / L.L.R. Rodrigues ... [et al.].

by Rodrigues, L. L. R | ebrary, Inc.

Publisher: Hamburg : Anchor Academic Pub., 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU (1).
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Customer service gone viral.

by Access Training Media (Firm).

Publisher: [Los Angeles, CA] : Access Training Media, 2014Distributor: [Place of publication not identified] : Mind Resources Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 CUS 2014] (1).
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The Apple experience : secrets to building insanely great customer loyalty / Carmine Gallo.

by Gallo, Carmine.

Publisher: New York, N.Y. : McGraw-Hill, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 GAL 2012] (1).
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Listening to the voice of the market : how to increase market share and satisfy current customers / R. Eric Reidenbach.

by Reidenbach, R. Eric.

Publisher: Boca Raton : CRC Press, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.83 REI 2010] (1).
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Superior customer value in the new economy : concepts and cases / William C. Johnson and Art Weinstein.

by Johnson, William C. (William Charles), 1954- | Weinstein, Art.

Edition: 2nd ed.Publisher: Boca Raton, FL : CRC Press, 2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH] (1).
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