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Destination benchmarking : concepts, practices, and operations / M. Kozak.
by Kozak, Metin, 1968-. Publisher: Oxon, UK : CABI Pub., c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 910.684 KOZ]
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Benchmarks in hospitality and tourism / Sungsoo Pyo, editor.
by Pyo, Sungsoo. Publisher: Binghamton, NY : Haworth Hospitality Press, 2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.940684 SUN]
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Benchmarking in tourism and hospitality industries : the selection of benchmarking partners / Karl W. Wöber.
by Wöber, Karl W. Publisher: Oxon, UK : CABI Pub., 2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.4791068 WOB]
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Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
by Anton, Jon | Gustin, David, 1962- | ebrary, Inc. Publisher: West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Benchmarking basics [electronic resource] : looking for a better way / James G. Patterson.
by Patterson, James G | ebrary, Inc. Publisher: Menlo Park, Calif. : Crisp Publications, c1996Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.5/62]
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Detail process charting [electronic resource] : speaking the language of process / Ben B. Graham.
by Graham, Ben B | ebrary, Inc. Publisher: Hoboken, N.J. : Wiley, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.4/02]
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Driving your company's value [electronic resource] : strategic benchmarking for value / Michael J. Mard ... [et al.].
by Mard, Michael J | ebrary, Inc. Publisher: Hoboken, N.J. : John Wiley, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.4/013]
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Benchmarking in tourism and hospitality industries [electronic resource] : the selection of benchmarking partners / Karl W. Wöber.
by Wöber, Karl W | ebrary, Inc. Publisher: Oxford, U.K. : CABI Pub., c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 338.4/791/068]
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Destination benchmarking [electronic resource] : concepts, practices, and operations / Metin Kozak.
by Kozak, Metin, 1968- | ebrary, Inc. Publisher: Cambridge, MA : CABI Pub., c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 910/.68/4]
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Best practices in planning and performance management : radically rethinking management for a volatile world / David A.J. Axson.
by Axson, David A. J. Edition: 3rd ed.Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4012 AXS 2010]
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The benchmarking book [electronic resource] : a how-to-guide to best practice for managers and practitioners / Tim Stapenhurst.
by Stapenhurst, Tim | ScienceDirect (Online service). Publisher: Amsterdam ; London : Elsevier/Butterworth-Heinemann, 2009Online access: An electronic book accessible through the World Wide Web; click for information Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.4013]
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Metrics 2.0 : creating scorecards for high-performance teams and organizations / Ruth A. Huwe.
by Huwe, Ruth A. Publisher: Santa Barbara, Calif. : Praeger, c2010Other title: Metrics two-point-oh.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4013 HUW 2010]
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Learning by example [electronic resource] : imitation and innovation at a global bank / David Strang.
by Strang, David | ebrary, Inc. Publisher: Princeton : Princeton University Press, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 332.1/50684]
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Maintenance benchmarking and best practices : a profit- and customer-centered approach / Ralph W. "Pete" Peters.
by Peters, Ralph W. Publisher: New York : McGraw-Hill, c2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.202 PET 2006]
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25 need-to-know key performance indicators / Bernard Marr.
by Marr, Bernard. Publisher: Harlow : Pearson Education Limited, 2014Other title: Twenty five need-to-know key performance indicators.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4013 MAR 2014]
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Benchmarks in hospitality and tourism / Sungsoo Pyo, editor.
by Pyo, Sungsoo. Publisher: New York : Routledge, 2012Copyright date: ©2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 173]
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Business process change : a business process management guide for managers and process professionals / Paul Harmon.
by Harmon, Paul, 1942-. Edition: Third edition.Publisher: Amsterdam : Morgan Kaufmann, 2014Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.4063 HAR 2014]
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Modeling and benchmarking supply chain leadership : setting the conditions for excellence / Joseph L. Walden.
by Walden, Joseph L. Publisher: Boca Raton, FL : CRC Press , c2009Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.503 WAL 2009]
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Quality management and benchmarking in the information sector : results of recent research / editor, John Brockman ... [et al.].
by Brockman, John | Brooks, Philip. Publisher: London : Bowker-Saur, c1997Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.10941 QUA]
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