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Understanding the construction client [electronic resource] / David Boyd and Ezekiel Chinyio.
by Boyd, David | Chinyio, E. (Ezekiel) | ebrary, Inc. Publisher: Oxford ; Malden, MA : Blackwell, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 690.068/8]
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S1 Consumer Suite for z/OS installation guide [electronic resource] / [Vasilis Karras, Hoson Rim].
by Karras, Vasilis | Rim, Hoson | International Business Machines Corporation. International Technical Support Organization | ebrary, Inc. Edition: 1st ed.Publisher: Poughkeepsie, NY : IBM, International Technical Support Organization, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz.
by Lovelock, Christopher H | Wirtz, Jochen. Edition: 6th ed.Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 LOV]
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Services management : the new paradigm in hospitality / Jay A. Kandampully.
by Kandampully, Jay. Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 KAN]
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Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.
by Tisch, Jonathan M. Publisher: Hoboken, N.J. : John Wiley, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 TIS]
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Wow! : giving your customers the Wow! Experience to grow your business / Bentley Williams.
by Williams, Bentley. Publisher: Singapore : Bentley Williams Consulting, c2006Other title: Giving your customers the Wow! Experience to grow your business.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 WIL]
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Up your service! : strategies and action steps to delight your customers now! / Ron Kaufman.
by Kaufman, Ron. Publisher: Singapore : Ron Kaufman Pte. Ltd., c2005Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 KAU]
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Service is front stage : positioning services for value advantage / by James Teboul.
by Teboul, James, 1940-. Publisher: Hampshire [England] : Palgrave Macmillan : Insead Business Press, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 TEB]
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Introduction to help desk concepts and skills / Susan M. Sanderson.
by Sanderson, Susan M. Publisher: Burr Ridge, IL : McGraw-Hill Technology Education, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 004.0688 SAN]
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Successful customer service / Pauline Rowson.
by Rowson, Pauline. Publisher: Sydney : Crimson, c2010Other title: Successful customer service : get brilliant results fast | Customer service.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 ROW 2010]
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Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin.
by Martin, William B | ebrary, Inc. Publisher: Los Altos, Calif. : Crisp, c1989Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Beyond customer service, revised [electronic resource] / Richard F. Gerson.
by Gerson, Richard F | ebrary, Inc. Edition: Rev. ed.Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman.
by Chapman, R. L. (Ross L.) | Dean, Alison M | ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Hospitality management / Lynn Van der Wagen, Lauren White.
by Van der Wagen, Lynn [author.] | White, Lauren (Public relations manager) [author.]. Edition: 4th edition.Publisher: South Melbourne, Victoria : Cengage Learning Australia, [2019]Copyright date: ©2019Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 VAN 2019]
(1). On order (1).
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E-Service [electronic resource] : new directions in theory and practice / edited by Roland T. Rust and P.K. Kannan.
by Rust, Roland T | Kannan, P. K | ebrary, Inc. Publisher: Armonk, N.Y. : M.E. Sharpe, c2002Other title: EService : new directions in theory and practice.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/4]
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Customer Service in Tourism and Hospitality [electronic resource].
by Hudson, Simon | Hudson, Louise. Edition: 2nd ed.Publisher: Oxford : Goodfellow Publishers, Limited, 2017Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 647.940688]
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Service management and marketing : managing the service profit logic / Christian Grönroos.
by Grönroos, Christian, 1947- [author.]. Edition: Fourth edition.Publisher: Chichester, West Sussex : John Wiley & Sons, Ltd, [2015]Copyright date: ©2015Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 GRO 2015]
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Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
by Inghilleri, Leonardo | Solomon, Micah | ebrary, Inc. Publisher: New York : American Management Association, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/12]
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