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Harvard business review on customer relationship management. Publisher: Boston, Mass. : Harvard Business School Press, c2001Other title: Customer relationship management.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 HAR]
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Customer service in the tourism industry / written and compiled by Lee Perlitz
by Perlitz, Lee. Publisher: Frenchs Forest, NSW : Prentice Hall, c2002Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.4791 PER]
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Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.
by Storbacka, Kaj | Lehtinen, Jarmo. Publisher: Singapore : McGraw-Hill, c2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 STO]
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The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy.
by Prahalad, C. K | Ramaswamy, Venkatram. Publisher: Boston, Mass. : Harvard Business School Press, c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4 PRA 2004]
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May I help you? : great customer service for small business / Jillian Mercer
by Mercer, Jillian. Publisher: NSW, Australia : Allen & Unqin, 2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 MER]
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Hug your customers : love the results / Jack Mitchell.
by Mitchell, Jack. Publisher: London : Penguin Books, 2003Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.812 MIT]
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Profitable customers : how to identify, develop and retain them / Charles Wilson.
by Wilson, Charles. Edition: 2nd ed.Publisher: London : Kogan Page, 1998Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 WIL]
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Up close & personal? : customer relationship marketing @ work / Paul R. Gamble ... [et al.].
by Gamble, Paul R. Edition: 2nd ed.Publisher: London : Kogan Page, 2003Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 UPC]
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Putting customers first / Andy Bruce & Ken Langdon.
by Bruce, Andy | Langdon, Ken. Publisher: London : Dorling Kindersley, 2002Availability: Items available for loan: TC External Storage
[Call number: 658.812 BRU]
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The customer learning curve : creating profits from marketing chaos / Karl Hellman, Ardis Burst.
by Hellman, Karl | Burst, Ardis. Publisher: Mason, Ohio : Thomson/South-Western c2004Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8342 HEL]
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Integrating ERP, CRM, supply chain management, and smart materials / Dimitris N. Chorafas.
by Chorafas, Dimitris N. Publisher: Boca Raton, FL : Auerbach, c2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.5 CHO]
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Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers / Bryan Foss & Merlin Stone.
by Foss, Bryan | Stone, Merlin, 1948-. Publisher: London : Kogan Page, 2001Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 FOS]
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Customer relationship marketing : get to know your customers and win their loyalty / Merlin Stone, Neil Woodcock and Liz Machtynger.
by Stone, Merlin, 1948- | Woodcock, Neil | Machtynger, Liz. Edition: 2nd ed.Publisher: London : Kogan Page, 2000Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 STO]
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The new marketing conversation : creating and strengthening relationships between buyers and sellers / Donna Baier Stein, Alexandra MacAaron.
by Stein, Donna Baier | MacAaron, Alexandra. Publisher: Mason, Ohio : Thomson, c2005Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 STE]
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Managing service in food and beverage operations / Ronald F. Cichy, Paul E. Wise.
by Cichy, Ronald F | Wise, Paul E | American Hotel & Motel Association. Educational Institute. Edition: Second editionPublisher: Lansing, Mich. : Educational Institute, American Hotel & Motel Association, [1999]Copyright date: ©1999Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.95068 CIC]
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