|
|
|
What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
by Gallagher, Richard S | ebrary, Inc. Publisher: New York : American Management Association, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
(1).
|
|
|
|
QUIS 9 [electronic resource] / Guest editor: Anders Gustafsson.
by Gustafsson, Anders | ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
|
|
|
|
QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
by Evardsson, Bo | Gustafsson, Anders | ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
|
|
|
|
Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
by Griffin, Jill | Lowenstein, Michael W, 1942- | ebrary, Inc. Edition: 1st ed.Publisher: San Francisco : Jossey-Bass, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
(1).
|
|
|
|
Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross.
by Gross, T. Scott | ebrary, Inc. Edition: 2nd ed.Publisher: Chicago : Dearborn Trade, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
(1).
|
|
|
|
Delivering knock your socks off service [electronic resource] / Performance Research Associates.
by Performance Associates, Inc | ebrary, Inc. Edition: 4th ed.Publisher: New York : American Management Association, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
(1).
|
|
|
|
Managing knock your socks off service [electronic resource] / Chip R. Bell and Ron Zemke ; illustrations by John Bush.
by Bell, Chip R | Zemke, Ron | Zielinski, David | ebrary, Inc. Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.Publisher: New York : American Management Association, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
(1).
|
|
|
|
Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen.
by Buckley Owen, Tim, 1948-. Edition: 5th ed.Publisher: London : Facet, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 025.52 OWE]
(1).
|
|
|
|
Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.
by Todaro, Julie Beth | Smith, Mark, 1956-. Publisher: New York : Neal-Schuman Publishers, c2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 020.7155 TOD]
(1).
|
|
|
|
Services marketing : an Asia-Pacific and Australian perspective / Christopher H. Lovelock,Paul G. Patterson, Rhett H. Walker,
by Lovelock, Christopher H | Walker, Rhett H | Patterson, Paul. Edition: 4th ed.Publisher: Frenchs Forest, N.S.W. : Pearson Education Australia, 2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.800994 LOV]
(8).
|
|
|
|
Customer service in an instant : 60 ways to win customers and keep them coming back / Keith Bailey & Karen Leland.
by Bailey, Keith, 1945- | Leland, Karen. Publisher: Petaling Jaya : Advantage Quest Pub., 2010Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.812 BAI 2010]
(1).
|
|
|
|
7 safety habits that could save your life [electronic resource] / by Wilson Bateman.
by Bateman, Wilson | ebrary, Inc. Publisher: Boston, MA : Acanthus Publishing, c2008Other title: Seven safety habits that could save your life.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
|
|
|
|
When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch.
by Gross, T. Scott | ebrary, Inc. Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
(1).
|
|
|
|
Measure what matters : online tools for understanding customers, social media, engagement, and key relationships / Katie Delahaye Paine ; William T. Paarlberg, editor.
by Delahaye Paine, Katie, 1952-. Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 659.202854678 DEL 2011]
(2).
|
|
|
|
The art of client service / Robert Solomon.
by Solomon, Robert. Edition: Revised and updated ed.Publisher: New York : Kaplan, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 SOL 2008]
(2).
|
|
|
|
Value-added services for next generation networks / Thierry Van de Velde.
by Velde, Thierry Van de. Publisher: Boca Raton, FL : Auerbach Publications, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 621.382 VEL]
(1).
|
|
|
|
Relationship marketing in professional services [electronic resource] : a study of agency-client dynamics in the advertising sector / Aino Halinen.
by Halinen, Aino, 1961- | ebrary, Inc. Publisher: London ; New York : Routledge, 1997Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 659.1/068/8]
(1).
|
|
|
|
50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm.
by Timm, Paul R | ebrary, Inc. Edition: 3rd ed.Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
(1).
|
|
|
|
101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate.
by Thomas, Ann, 1951- | Applegate, Jill | Performance Research Associates. Publisher: New York, NY : American Management Association, c2009Other title: One hundred one activities for delivering knock your socks off service.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 THO 2009]
(1).
|
|
|
|
Design like Apple : seven principles for creating insanely great products, services, and experiences / John Edson with Ernest Beck.
by Edson, John, 1966- | Beck, Ernest. Publisher: Hoboken, NJ : John Wiley c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.5752 EDS 2012]
(1).
|
