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Harvard business review on increasing customer loyalty. Publisher: Boston, MA : Harvard Business Review Press, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8343 HAR 2011]
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Lead with your customer : transform culture and brand into world-class excellence / Mark David Jones, J. Jeff Kober ; foreword by Lee Cockerell.
by Jones, Mark David | Kober, J. Jeff (James Jeff). Publisher: Alexandria, Va. : ASTD Press, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 JON 2010]
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Quality customer service [videorecording]
by Clarry, Evan | Mavondo, Tariro | Video Education Australasia. Publisher: Bendigo, Vic. : VEA, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.95 QUA 2010]
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You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits / Edwin D. Fuller.
by Fuller, Edwin D, 1945-. Publisher: Hoboken, N.J. : John Wiley, c2011Other title: You can not lead with your feet on the desk.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4092 FUL 2011]
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Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (and other social networks) / Dave Kerpen.
by Kerpen, Dave. Publisher: New York : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 KER 2011]
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Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay / Ernan Roman.
by Roman, Ernan. Publisher: New York, N.Y. : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 ROM 2011]
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The experience effect : engage your customers with a consistent and memorable brand experience / Jim Joseph.
by Joseph, Jim, 1963-. Publisher: New York, N.Y. : American Management Association, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.827 JOS 2010]
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The old rules of marketing are dead : 6 new rules for reinventing your brand & reigniting your business / Timothy R. Pearson.
by Pearson, Timothy R. Publisher: New York : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.827 PEA 2011]
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Customer relationship management : concepts and technologies / Francis Buttle
by Buttle, Francis. Edition: 2nd ed.Publisher: Oxford : Butterworth-Heinemann, 2011, c2009Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BUT 2011]
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It's not about the coffee : lessons on putting people first from a life at Starbucks / Howard Behar with Janet Goldstein.
by Behar, Howard | Goldstein, Janet. Publisher: New York, N.Y. : Portfolio, 2009, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4092 BEH 2009]
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Master data management in practice : achieving true customer MDM / Dalton Cervo, Mark Allen.
by Cervo, Dalton, 1967- | Allen, Mark, 1953-. Publisher: Hoboken, N.J. : John Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4038 CER 2011]
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The hidden power of your customers : four keys to growing your business through existing customers / Becky Carroll.
by Carroll, Becky, 1966-. Publisher: Hoboken, N.J. : John Wiley, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 CAR 2011]
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The now revolution : 7 shifts to make your business faster, smarter, and more social / Jay Baer & Amber Naslund.
by Baer, Jay, 1969- | Naslund, Amber, 1975-. Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.406 BAE 2011]
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The relationship edge : the key to strategic influence and selling success / Jerry Acuff with Wally Wood.
by Acuff, Jerry, 1949- | Wood, Wally. Edition: 3rd ed.Publisher: Hoboken, N.J. : John Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 650.13 ACU 2011]
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Social media playbook for business : reaching your online community with Twitter, Facebook, Linkedin, and more / Tom Funk.
by Funk, Tom, 1965-. Publisher: Santa Barbara, Calif. : Praeger, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 FUN 2011]
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Customer knowledge management : improving customer relationship through knowledge application / Silvio Wilde.
by Wilde, Silvio. Publisher: Heidelberg : Springer, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 WIL 2011]
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Social media marketing : game theory and the emergence of collaboration / Eric Anderson.
by Anderson, Eric. Publisher: Heidelberg : Springer, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.872 AND 2010]
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Employees first, customers second : turning conventional management upside down / Vineet Nayar.
by Nayar, Vineet. Publisher: Boston, Mass. : Harvard Business Press, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.3152 NAY 2010]
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Selling to the new elite : discover the secret to winning over your wealthiest prospects / Jim Taylor, Stephen Kraus, and Doug Harrison.
by Taylor, Jim, 1947- | Kraus, Stephen | Harrison, Doug, 1965-. Publisher: New York : American Management Association, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.85 TAY 2011]
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The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers / Adam Metz.
by Metz, Adam. Publisher: New York : McGraw-Hill, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 MET 2012]
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