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Harvard business review on customer relationship management.

Publisher: Boston, Mass. : Harvard Business School Press, c2001Other title: Customer relationship management.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 HAR] (1).
Customer service in the tourism industry / written and compiled by Lee Perlitz

by Perlitz, Lee.

Publisher: Frenchs Forest, NSW : Prentice Hall, c2002Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4791 PER] (2).
Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.

by Storbacka, Kaj | Lehtinen, Jarmo.

Publisher: Singapore : McGraw-Hill, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 STO] (2).
The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy.

by Prahalad, C. K | Ramaswamy, Venkatram.

Publisher: Boston, Mass. : Harvard Business School Press, c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4 PRA 2004] (1).
May I help you? : great customer service for small business / Jillian Mercer

by Mercer, Jillian.

Publisher: NSW, Australia : Allen & Unqin, 2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 MER] (2).
Hug your customers : love the results / Jack Mitchell.

by Mitchell, Jack.

Publisher: London : Penguin Books, 2003Availability: Items available for loan: Taylor's Library-TC [Call number: 658.812 MIT] (1).
Profitable customers : how to identify, develop and retain them / Charles Wilson.

by Wilson, Charles.

Edition: 2nd ed.Publisher: London : Kogan Page, 1998Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 WIL] (1).
Up close & personal? : customer relationship marketing @ work / Paul R. Gamble ... [et al.].

by Gamble, Paul R.

Edition: 2nd ed.Publisher: London : Kogan Page, 2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 UPC] (2).
Putting customers first / Andy Bruce & Ken Langdon.

by Bruce, Andy | Langdon, Ken.

Publisher: London : Dorling Kindersley, 2002Availability: Items available for loan: TC External Storage [Call number: 658.812 BRU] (1).
The customer learning curve : creating profits from marketing chaos / Karl Hellman, Ardis Burst.

by Hellman, Karl | Burst, Ardis.

Publisher: Mason, Ohio : Thomson/South-Western c2004Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8342 HEL] (1).
Integrating ERP, CRM, supply chain management, and smart materials / Dimitris N. Chorafas.

by Chorafas, Dimitris N.

Publisher: Boca Raton, FL : Auerbach, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.5 CHO] (1).
Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers / Bryan Foss & Merlin Stone.

by Foss, Bryan | Stone, Merlin.

Publisher: London : Kogan Page, 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 FOS] (1).
Customer relationship marketing : get to know your customers and win their loyalty / Merlin Stone, Neil Woodcock and Liz Machtynger.

by Stone, Merlin | Woodcock, Neil | Machtynger, Liz.

Edition: 2nd ed.Publisher: London : Kogan Page, 2000Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 STO] (2).
The new marketing conversation : creating and strengthening relationships between buyers and sellers / Donna Baier Stein, Alexandra MacAaron.

by Stein, Donna Baier | MacAaron, Alexandra.

Publisher: Mason, Ohio : Thomson, c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 STE] (2).
Managing service in food and beverage operations / Ronald F. Cichy, Paul E. Wise.

by Cichy, Ronald F | Wise, Paul E | American Hotel & Motel Association. Educational Institute.

Edition: Second editionPublisher: Lansing, Mich. : Educational Institute, American Hotel & Motel Association, [1999]Copyright date: ©1999Availability: Items available for loan: Taylor's Library-TU [Call number: 647.95068 CIC] (2).