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The real-time contact center [electronic resource] / Donna Fluss.
by Fluss, Donna | ebrary, Inc. Edition: 1st ed.Publisher: New York, NY : AMACOM Books, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
by DiJulius, John R, 1964- | ebrary, Inc. Publisher: New York : American Management Association, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: Sixth edition.Global edition.Publisher: Boston, MA : Pearson, [2016]Copyright date: ©2016Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO 2016]
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Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross.
by Gross, T. Scott | ebrary, Inc. Publisher: Chicago, Ill. : Dearborn Trade, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Service management and marketing : customer management in service competition / Christian Grönroos.
by Grönroos, Christian, 1947-. Edition: Third edition.Publisher: Chichester : John Wiley & Sons, Ltd, [2007]Copyright date: ©2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 GRO 2007]
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Leadership and management in the hospitality industry / Robert H. Woods, Ph.D., CHRE, Judy Z. King.
by Woods, Robert H | King, Judy Z | National Restaurant Association Solutions | American Hotel & Lodging Association. Educational Institute. Edition: Third edition.Publisher: Chicago, IL : National Restaurant Association Solutions, LLC, 2010Copyright date: ©2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 WOO 2010]
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Key account management [electronic resource] : a complete action kit of tools and techniques for achieving profitable key supplier status / Peter Cheverton.
by Cheverton, Peter | ebrary, Inc. Edition: 3rd ed.Publisher: London ; Sterling, VA : Kogan Page, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/04]
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Supply chain management : strategy, planning and operation / Sunil Chopra.
by Chopra, Sunil, 1960- [author.]. Edition: Seventh edition.Publisher: New York, NY : Pearson, [2019]Copyright date: ©2019Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO 2019]
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Customer service [videorecording]
by Collins, Cath | Henry, Michael | Video Education Australasia | Insight Media (Firm). Publisher: Bendigo, Vic. : Video Education Australiasia, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 CUS 2006]
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Delivering knock your socks off service / Performance Research Associates.
by Performance Associates, Inc. Edition: 4th ed.Publisher: New York : American Management Association, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 PER 2007]
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Retailing secrets / Simon Awe.
by Awe, Simon. Publisher: Singapore : Cengage Learning Asia, c2010Availability: Items available for loan: TC External Storage
[Call number: 658.87 AWE 2010]
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The basics of profitable customer service [videorecording]
by Blackman, Jeff | Jack Wilson & Associates. Publisher: Chicago, IL : JWA Video, [c1995]Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BAS]
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The basics of profitable customer service [sound recording]
by Blackman, Jeff | Jack Wilson & Associates. Publisher: Chicago, IL : JWA Video, [c1995]Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BAS]
(1).
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Social network analysis in telecommunications / Carlos Andre Reis Pinheiro.
by Reis Pinheiro, Carlos Andre, 1940-. Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 384.0688 REI 2011]
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Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman.
by Pigues, D. Keith | Alderman, Jerry D. Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 PIG 2010]
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--And the clients went wild! : how savvy professionals win all the business they want / Maribeth Kuzmeski.
by Kuzmeski, Maribeth. Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 KUZ 2010]
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The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema.
by Treacy, Michael | Wiersema, Frederik D. (Frederik Derk). Edition: [Expanded ed.].Publisher: New York : Basic Books, c1997Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 TRE]
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The innovator's dilemma : the revolutionary book that will change the way you do business / Clayton M. Christensen.
by Christensen, Clayton M, 1952-2020. Edition: 1st HarperBusiness Essentials ed.Publisher: New York : HarperBusiness Essentials, 2006Availability: Items available for loan: Taylor's Library-TU
[Call number: 658 CHR]
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Beyond the familiar : long-term growth through customer focus and innovation / by Patrick Barwise and Seán Meehan.
by Barwise, Patrick | Meehan, Seán. Publisher: San Francisco, CA : Jossey-Bass, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BAR 2011]
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Measuring customer satisfaction [electronic resource] / Richard F. Gerson.
by Gerson, Richard F | ebrary, Inc. Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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