Taylor's Library catalog › Results of search for 'ccl=su:"Customer relations."'

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		Up your service! : strategies and action steps to delight your customers now! / Ron Kaufman. by Kaufman, Ron. Publisher: Singapore : Ron Kaufman Pte. Ltd., c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KAU] (1). Place hold
		Successful customer service / Pauline Rowson. by Rowson, Pauline. Publisher: Sydney : Crimson, c2010Other title: Successful customer service : get brilliant results fast \| Customer service.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 ROW 2010] (1). Place hold
		No cover image available Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by Martin, William B \| ebrary, Inc. Publisher: Los Altos, Calif. : Crisp, c1989Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
		No cover image available CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk. by Bligh, Philip \| Turk, Douglas \| ebrary, Inc. Publisher: Hoboken, N.J. : Wiley, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold
		No cover image available Sales therapy? [electronic resource] : effective selling for the small business owner / Grant Leboff. by Leboff, Grant \| ebrary, Inc. Publisher: Hoboken, NJ : Capstone Pub., c2007Other title: Effective selling for the small business owner.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.85] (1). Place hold
		No cover image available Beyond customer service, revised [electronic resource] / Richard F. Gerson. by Gerson, Richard F \| ebrary, Inc. Edition: Rev. ed.Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold
		No cover image available Turn clicks into customers [electronic resource] : proven marketing techniques for converting online traffic into revenue / Duane Forrester. by Forrester, Duane \| ebrary, Inc. Publisher: New York : McGraw-Hill, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.8/72] (1).
		No cover image available Handbook of brand relationships [electronic resource] / Deborah J. MacInnis, C. Whan Park, Joseph W. Priester, editors. by MacInnis, Deborah J \| Park, C. Whan \| Priester, Joseph W \| Society for Consumer Psychology \| ebrary, Inc. Publisher: Armonk, N.Y. : M.E. Sharpe, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.8/27] (1).
		No cover image available From selling to serving [electronic resource] : the essence of client creation / Lou Cassara. by Cassara, Lou \| ebrary, Inc. Publisher: Chicago, IL : Dearborn Trade Publishing, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/12] (1). Place hold
		No cover image available The experience effect [electronic resource] : engage your customers with a consistent and memorable brand experience / Jim Joseph. by Joseph, Jim, 1963- \| ebrary, Inc. Publisher: New York : American Management Association, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.8/27] (1).
		Customer relationship management : the foundation of contemporary marketing strategy / Roger J. Baran and Robert J. Galka. by Baran, Roger J. (Roger Joseph), 1945- [author.] \| Galka, Robert J [author.]. Edition: Second edition.Publisher: New York ; London : Routledge, Taylor & Francis Group, 2017Other title: CRM.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 BAR 2017] (2). Place hold
		No cover image available Join the conversation [electronic resource] : how to engage marketing-weary consumers with the power of community, dialogue, and partnership / Joseph Jaffe. by Jaffe, Joseph, 1970- \| ebrary, Inc. Publisher: Hoboken, N.J. : John Wiley, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.8/343] (1). Place hold
		No cover image available 9 brand shaastras [electronic resource] : nine successful brand strategies to build winning brands / Jagdeep Kapoor. by Kapoor, Jagdeep, 1960- \| ebrary, Inc. Edition: 2nd ed.Publisher: New Delhi ; Thousand Oaks, CA : Response Books, c2009Other title: Nine brand shaastras.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU (1).
		No cover image available Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve \| Elliott, Dominic \| Harris, Kim \| ebrary, Inc. Publisher: Bradford, England : Emerald Group Pub, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
		Data privacy : principles and practice / Nataraj Venkataramanan, Ashwin Shriram. by Venkataramanan, Nataraj \| Shriram, Ashwin. Publisher: Boca Raton, Fla. : CRC Press, [2017]Copyright date: ©2017Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 005.8 V461] (1).
		Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. by Peppers, Don \| Rogers, Martha, 1952-. Edition: 2nd ed.Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PEP 2011] (1). Place hold
		100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multi-channel world / Martin Newman and Malcolm McDonald. by Newman, Martin (Business consultant) [author.] \| McDonald, Malcolm [author.]. Publisher: London ; New York : Kogan Page, [2018]Other title: One hundred practical ways to improve customer experience.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 658.8/12] (1).
		No cover image available Microsoft Dynamics CRM 4 for dummies [electronic resource] / Joel Scott, David Lee. by Scott, Joel \| ebrary, Inc. Edition: 1st ed.Publisher: Indianapolis, IN : Wiley, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
		User research : a practical guide to designing better products and services. by Marsh, Stephanie. Publisher: London : KoganPage, 2018Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU [Call number: 004.019] (1).

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