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Customer service training 101 / Renee Evenson.
by Evenson, Renee, 1951-. Edition: 2nd ed.Publisher: New York : American Management Association, c2011Other title: Customer service training 101 : quick and easy techniques that get great results.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.31245 EVE 2011]
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A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Mller.
by Barlow, Janelle, 1943- | Møller, Claus, 1942-. Edition: 2nd ed. (revised & expanded)Publisher: San Francisco, CA : Berrett-Koehler Pub, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8343 BAR 2008]
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Introduction to service engineering / [edited by] Gavriel Salvendy and Waldemar Karwowski.
by Salvendy, Gavriel, 1938- | Karwowski, Waldemar, 1953-. Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658 INT 2010]
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Care packages for your customers : an idea a week to enhance customer service / Barbara A. Glanz.
by Glanz, Barbara A. Publisher: New York, N.Y. : McGraw-Hill, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 GLA 2007]
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Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation / Robert Bacal.
by Bacal, Robert. Edition: 2nd ed.Publisher: New York : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812014 BAC 2011]
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Services marketing : an Asia-Pacific and Australian perspective / Christopher H. Lovelock, Paul G. Patterson, Jochen Wirtz.
by Lovelock, Christopher H | Patterson, Paul | Wirtz, Jochen. Edition: 5th ed.Publisher: Frenchs Forest, N.S.W. : Pearson, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.80091823 LOV 2011]
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Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson.
by Evenson, Renee, 1951-. Publisher: New York : American Management Association, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.31245 EVE 2012]
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Services marketing : concepts, strategies and cases / K. Douglas Hoffman ... [et al.].
by Hoffman, K. Douglas. Edition: Asia-Pacific ed.Publisher: South Melbourne, Vic. : Cengage Learning, 2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 SER 2010]
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Customer service : skills for success / Robert W. Lucas.
by Lucas, Robert W. Edition: 5th ed.Publisher: New York, N.Y. : McGraw-Hill, 2012Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.812 LUC 2012]
(1), Taylor's Library-TU
[Call number: 658.812 LUC 2012]
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Quality customer service [videorecording]
by Clarry, Evan | Mavondo, Tariro | Video Education Australasia. Publisher: Bendigo, Vic. : VEA, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.95 QUA 2010]
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Multi-national and intercultural services organisations and the integration in front of global clients / Christoph O.-Ph. Freiherr von Gamm.
by Gamm, Christoph O.-Ph. Freiherr von. Publisher: Frankfurt am Main : Peter Lang, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 338.47004 GAM 2011]
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C-scape : conquer the forces changing business today / Larry Kramer.
by Kramer, Larry, 1950-. Edition: 1st ed.Publisher: New York : Harper Business, c2010Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 KRA 2010]
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Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush.
by Bell, Chip R | Zemke, Ron | Zielinski, David. Edition: 2nd ed. / revisions by Chip R. Bell and Dave Zielinski.Publisher: New York : American Management Association, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 BEL 2007]
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The hidden power of your customers : four keys to growing your business through existing customers / Becky Carroll.
by Carroll, Becky, 1966-. Publisher: Hoboken, N.J. : John Wiley, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 CAR 2011]
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The relationship edge : the key to strategic influence and selling success / Jerry Acuff with Wally Wood.
by Acuff, Jerry, 1949- | Wood, Wally. Edition: 3rd ed.Publisher: Hoboken, N.J. : John Wiley, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 650.13 ACU 2011]
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Delighting your customers-- on a shoestring : delivering excellent customer service without breaking the bank / Avril Owton.
by Owton, Avril. Edition: Rev. ed.Publisher: London : Bloomsbury, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 OWT 2011]
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1,001 things they won't tell you : an insider's guide to spending, saving, and living wisely / by Jonathan Dahl and the editors of SmartMoney, the Wall Street Journal magazine.
by Dahl, Jonathan. Copyright date: ©2009Publisher: New York, N.Y. : Workman Publishing Company, Inc., [2009]Other title: One thousand and one things they won't tell you | One thousand one things they won't tell you | 1001 things they won't tell you.Availability: Items available for loan: Taylor's Library-TC
[Call number: 332.024 DAH 2009]
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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
by Ford, Robert C | Sturman, Michael C. (Michael Craig) | Heaton, Cherrill P. Publisher: Clifton Park, N.Y. : Delmar Cengage Learning, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 FOR 2012]
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Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King.
by Imbriano, Lou | King, Elizabeth. Publisher: New York, N.Y. : McGraw-Hill, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.802 IMB 2012]
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