Taylor's Library

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Kellogg on branding : the marketing faculty of the Kellogg School of Management / edited by Alice M. Tybout and Tim Calkins ; foreword by Philip Kotler.

by Tybout, Alice M | Calkins, Tim | Kellogg School of Management.

Publisher: Hoboken, N.J. : Wiley, c2005Availability: Items available for loan: Taylor's Library-TU [Call number: 658.827 KEL] (1).
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The management of sales and customer relations / edited by Bob Hartley and Michael W. Starkey

by Hartley, Bob | Starkey, Michael W.

Publisher: London : International Thomson Business Press, c1996Availability: Items available for loan: Taylor's Library-TU [Call number: 658.81 MAN] (1).
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Customer relationship management / Ed Peelen and Rob Beltman.

by Peelen, Ed | Beltman, Rob.

Edition: Second edition.Publisher: Harlow : Pearson Education Limited, [2013]Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PEE 2013] (1).
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The ultimate CRC handbook : strategies and concepts for building enduring customer loyalty and profitability / John G. Freeland, editor

by Freeland, John G.

Publisher: New York, N.Y. : McGraw-Hill, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 ULT] (1).
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Customer relationship management : getting it right! / Judith W. Kincaid

by Kincaid, Judith W.

Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KIN] (1).
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Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.

by Davis, Mark M, 1944- | Heineke, Janelle N.

Publisher: Boston : McGraw-Hill / Irwin, c2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658 DAV] (2).
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Harvard business review on customer relationship management.

Publisher: Boston, Mass. : Harvard Business School Press, c2001Other title: Customer relationship management.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 HAR] (1).
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Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen.

by Storbacka, Kaj | Lehtinen, Jarmo.

Publisher: Singapore : McGraw-Hill, c2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 STO] (2).
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Up close & personal? : customer relationship marketing @ work / Paul R. Gamble ... [et al.].

by Gamble, Paul R.

Edition: 2nd ed.Publisher: London : Kogan Page, 2003Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 UPC] (2).
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Managing customers for profit : strategies to increase profits and build loyalty / V. Kumar.

by Kumar, V, 1957-.

Publisher: Upper Saddle River, New Jersey : Wharton School Publishing, [2008]Copyright date: ©2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KUM 2008] (2).
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Managing customers for profit : strategies to increase profits and build loyalty / V. Kumar.

by Kumar, V, 1957-.

Publisher: Upper Saddle River, New Jersey : Pearson Education Inc., [2008]Copyright date: ©2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KUM 2008] (2).
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Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees / Doug Lipp.

by Lipp, Doug.

Publisher: New York : McGraw-Hill Education, [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TC [Call number: 658.3124 LIP 2013] (1), Taylor's Library-TU [Call number: 658.3124 LIP 2013] (1).
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Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman.

by Pigues, D. Keith | Alderman, Jerry D.

Publisher: Hoboken, N.J. : John Wiley, c2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PIG 2010] (2).
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Customer relationship management : the foundation of contemporary marketing strategy / Roger J. Baran and Robert J. Galka.

by Baran, Roger J. (Roger Joseph), 1945- [author.] | Galka, Robert J [author.].

Edition: Second edition.Publisher: New York ; London : Routledge, Taylor & Francis Group, 2017Other title: CRM.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 BAR 2017] (2).
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Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.

by Peppers, Don | Rogers, Martha, 1952-.

Edition: 2nd ed.Publisher: Hoboken, N.J. : Wiley, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PEP 2011] (1).
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Customer relationship management : a database approach / V. Kumar, Werner J. Reinartz.

by Kumar, V, 1957- | Reinartz, Werner J.

Publisher: Hoboken, New Jersey : John Wiley, [2006]Copyright date: ©2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 KUM 2006] (1).
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101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate.

by Thomas, Ann, 1951- | Applegate, Jill | Performance Research Associates.

Publisher: New York, NY : American Management Association, c2009Other title: One hundred one activities for delivering knock your socks off service.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 THO 2009] (1).
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Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane.

by Piercy, Nigel | Lane, Nikala.

Publisher: Oxford : Oxford University Press, 2009Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 PIE 2009] (1).
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