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Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross.
by Gross, T. Scott | ebrary, Inc. Edition: 2nd ed.Publisher: Chicago : Dearborn Trade, 2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott.
by Scott, Dru | ebrary, Inc. Edition: 3rd ed.Publisher: Menlo Park, Calif. : Crisp Publications, c2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/343]
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The prime solution [electronic resource] : close the value gap, increase margins, and win the complex sale / Jeff Thull.
by Thull, Jeff, 1949- | ebrary, Inc. Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/1]
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Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps.
by Roberts-Phelps, Graham | ebrary, Inc. Publisher: London : Hawksmere, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Citizen marketers : when people are the message / Ben McConnell, Jackie Huba.
by McConnell, Ben | Huba, Jackie. Publisher: Chicago : Kaplan Pub., c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 MAC 2007]
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Strategies that win sales [electronic resource] : best practices of the world's leading organizations / Mark Marone and Seleste Lunsford.
by Marone, Mark D | Lunsford, Seleste E | ebrary, Inc. Publisher: Chicago : Dearborn Trade Pub., 2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/02]
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Engage! [electronic resource] : the complete guide for brands and businesses to build, cultivate, and measure success in the new web / Brian Solis.
by Solis, Brian. Publisher: Hoboken, N.J. : John Wiley, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/72]
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Social media 101 [electronic resource] : tactics and tips to develop your business online / Chris Brogan.
by Brogan, Chris. Publisher: Hoboken, N.J. : Wiley, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/72]
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AdverSelling : how to build stronger relationships and close more sales by applying 26 principles from successful advertising campaigns / James Hassett.
by Hassett, James. Publisher: [Burlington, MA] : AdverTraining Group, c2005Availability: Items available for loan: Taylor's Library-TU
[Call number: 659.1042 HAS]
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7 safety habits that could save your life [electronic resource] / by Wilson Bateman.
by Bateman, Wilson | ebrary, Inc. Publisher: Boston, MA : Acanthus Publishing, c2008Other title: Seven safety habits that could save your life.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch.
by Gross, T. Scott | ebrary, Inc. Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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Customer genius : becoming a customer-centric business / Peter Fisk.
by Fisk, Peter (Peter Robert). Publisher: Chichester, UK ; Hoboken, NJ : Capstone, 2009Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 FIS]
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Operational excellence : using lean six sigma to translate customer value through global supply chains / James William Martin.
by Martin, James W. (James William), 1952-. Publisher: Boca Raton, FL : Auerbach Publications, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.503 MAR]
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Personal selling : building customer relationships and partnerships / Rolph E. Anderson, Alan J. Dubinsky, Rajiv Mehta.
by Anderson, Rolph E | Dubinsky, Alan J | Mehta, Rajiv. Edition: 2nd ed.Publisher: Boston : Houghton Mifflin, c2007Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.85 AND]
(4).
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ValueSpace [electronic resource] : winning the battle for market leadership : lessons from the world's most admired companies / Banwari Mittal, Jagdish N. Sheth.
by Mittal, Banwari | Sheth, Jagdish N | ebrary, Inc. Publisher: New York : McGraw-Hill, c2001Other title: Value space.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate.
by Thomas, Ann, 1951- | Applegate, Jill | Performance Research Associates. Publisher: New York, NY : American Management Association, c2009Other title: One hundred one activities for delivering knock your socks off service.Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 THO 2009]
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E-business in the 21st century [electronic resource] : realities, challenges, and outlook / Jun Xu, Mohammed Quaddus.
by Xu, Jun, Ph. D, 1960- | Quaddus, M. A. Publisher: Hackensack, NJ : World Scientific, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/72]
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The new age of innovation : driving cocreated value through global networks / C. K. Prahalad, M. S. Krishnan.
by Prahalad, C. K | Krishnan, M. S. (Mayuram S.). Publisher: New York, NY : McGraw-Hill, c2008Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4012 PRA 2008]
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Driving customer equity : how customer lifetime value is reshaping corporate strategy / Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon.
by Rust, Roland T | Zeithaml, Valarie A | Lemon, Katherine N. (Katherine Newell). Publisher: New York : Free Press, 2000Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 RUS 2000]
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