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Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King.
by Imbriano, Lou | King, Elizabeth. Publisher: New York, N.Y. : McGraw-Hill, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.802 IMB 2012]
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Guest service in the hospitality industry / Paul Bagdan.
by Bagdan, Paul J, 1970-. Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013]Copyright date: ©2013Availability: Items available for loan: Taylor's Library-TC
[Call number: 647.94068 BAG 2013]
(1), Taylor's Library-TU
[Call number: 647.94068 BAG 2013]
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Delivering knock your socks off service / Performance Research Associates ; artwork by John Bush, edited by Ann Thomas and Jill Applegate.
by Performance Associates, Inc. Edition: 5th ed.Publisher: New York : American Management Association, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 DEL 2012]
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The evolution of integrated marketing communications : the customer-driven marketplace / edited by Don E. Schultz, Charles H. Patti and Philip J. Kitchen.
by Schultz, Don | Patti, Charles H | Kitchen, Philip J. Publisher: London ; New York : Routledge, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.802 EVO 2011]
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Bank 3.0 : why banking is no longer somewhere you go, but something you do / Brett King.
by King, Brett, 1968- [author.]. Publisher: Singapore : Marshall Cavendish Editions, 2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 332.17 KIN 2013]
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 5th ed.Publisher: Boston, MA : Pearson, c2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO 2013]
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The innovator's dilemma : the revolutionary book that will change the way you do business / Clayton M. Christensen.
by Christensen, Clayton M, 1952-2020. Publisher: New York : Harper Business, 2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658 CHR 2011]
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Customer service : a practical approach / Elaine K. Harris.
by Harris, Elaine K. Edition: 6th ed.Publisher: Boston : Pearson, c2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 HAR 2013]
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The Routledge handbook of hospitality studies / edited by Conrad Lashley.
by Lashley, Conrad [editor.]. Publisher: London : Routledge, 2017Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 647.94]
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Practical insights on customer service [electronic resource] : an African perspective / Emmanuel Danstan Chinunda.
by Chinunda, Emmanuel Danstan | ebrary, Inc. Edition: 1st ed.Publisher: London : Adonis & Abbey Publishers Ltd., 2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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The Routledge handbook of consumer behaviour in hospitality and tourism / edited by Saurabh Kumar Dixit.
by Dixit, Saurabh Kumar, 1979- [editor.]. Publisher: Abingdon, Oxon ; New York, NY : Routledge, an imprint of the Taylor & Francis Group, 2017Other title: Handbook of consumer behaviour in hospitality and tourism.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 647.94]
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This is service design thinking : basics, tools, cases / [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews ... [et al.] ; contributors, Adam Lawrence ... [et al.]]
by Stickdorn, Marc | Schneider, Jakob | Andrews, Kate. Publisher: Amsterdam : BIS Pub., 2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 STI 2012]
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Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renée Evenson.
by Evenson, Renee. Publisher: New York : AMACOM, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.3 | 658.3/1245]
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Customer service : skills for success / Robert W. Lucas.
by Lucas, Robert W. Edition: 4th ed.Publisher: Boston : McGraw-Hill, c2009Availability: Items available for loan: TC External Storage
[Call number: 658.812 LUC 2009]
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The world of customer service / Pattie Gibson-Odgers.
by Gibson-Odgers, Pattie. Edition: 3rd ed.Publisher: Mason, Ohio : South-Western/Cengage Learning, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 GIB 2012]
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Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results / Renee Evenson.
by Evenson, Renee, 1951-. Publisher: New York, NY : American Management Association, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812014 EVE 2012]
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Services marketing : integrating customer focus across the firm / Alan Wilson ... [et al.]
by Wilson, Alan. Edition: 2nd European ed.Publisher: Maidenhead : McGraw-Hill Education, c2012Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 SER 2012]
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D. Edition: 6th ed.Publisher: New York, NY : McGraw-Hill/Irwin, c2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 ZEI 2013]
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The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell.
by Cockerell, Lee. Edition: 1st ed.Publisher: New York : Crown Business, c2013Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.812 COC 2013]
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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.
by Chopra, Sunil, 1960- | Meindl, Peter, 1970-. Edition: 5th ed.Publisher: Boston, MA : Pearson, c2013Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.7 CHO 2013]
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