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Dealing with demanding customers : how to turn complaints into opportunities / David M. Martin
by Martin, David M | Institute of Management (Great Britain). Publisher: London : Pitman Pub., 1994Availability: Items available for loan: TC External Storage
[Call number: 658.812 MAR]
(1).
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Please every customer : delivering stellar customer service across cultures / Robert W. Lucas.
by Lucas, Robert W. Publisher: New York, N.Y. : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 LUC 2011]
(1).
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What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
by DiJulius, John R, 1964- | ebrary, Inc. Publisher: Hoboken, N.J. : Wiley, c2008Other title: To providing a world-class customer experience.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan:
[Call number: 658.8/12]
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25 management lessons from the customer's side of the counter / James H. Donnelly, Jr.
by Donnelly, James H. Publisher: Chicago : Irwin, 1992Availability: Items available for loan: TC External Storage
[Call number: 658.812 DON]
(1).
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Taking charge and letting go : a breakthrough strategy for creating and managing the horizontal company / Bert A. Spector.
by Spector, Bert. Publisher: New York : Free Press, c1995Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4012 SPE]
(1).
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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.
by Ford, Robert C (Robert Clayton), 1945- | Heaton, Cherrill P. Publisher: Albany, N.Y. : Delmar/Thomson Learning, 2000Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 FOR]
(5).
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The management of service for the restaurant manager / Raymond J. Goodman, Jr. ; consulting editor, Jerry Vallen.
by Goodman, Raymond J | Vallen, Jerome J. Publisher: Dubuque, Iowa : W. C. Brown Co., c1979Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.94068 GOO]
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Achieving excellence in guest service / Josephine Ive
by Ive, Josephine. Publisher: Melbourne, Vic. : Hospitality Press, 2000Availability: Items available for loan: Taylor's Library-TU
[Call number: 647.2071 IVE]
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Customer service : career success through customer loyalty / Paul R. Timm.
by Timm, Paul R. Edition: 5th ed.Publisher: Upper Saddle River, N.J. : Prentice Hall, c2011Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.812 TIM 2011]
(1).
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Mapping experiences : a guide to creating value through journeys, blueprints and diagrams / James Kalbach.
by Kalbach, James [author.]. Publisher: Sebastopol, California : O'Reilly Media, 2021Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 658.8/12]
(1).
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21st century airlines : connecting the dots / Nawal K. Taneja.
by Taneja, Nawal K [author.]. Publisher: London : Routledge, 2018Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 387.70684 T164]
(1).
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Competing against luck : the story of innovation and customer choice / Clayton M. Christensen, Taddy Hall, Karen Dillon, and David S. Duncan.
by Christensen, Clayton M, 1952-2020 [author.] | Hall, Taddy [author.] | Dillon, Karen (Editor) [author.] | Duncan, David S [author.]. Edition: First edition.Publisher: New York, NY : HarperBusiness, an imprint of HarperCollins Publishers, [2016]Copyright date: ©2016Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.4 CHR 2016]
(3).
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Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
by Lovelock, Christopher H [author.] | Wirtz, Jochen [author.]. Edition: Eighth edition.Publisher: Hakensack, New Jersey : World Scientific, 2016Copyright date: ©2016Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock.
by Wirtz, Jochen [author.] | Lovelock, Christopher H [author.]. Edition: Ninth edition.Publisher: New Jersey : World Scientific Publishing Co. Inc., [2022]Availability: Items available for loan: Taylor's Library-TU
[Call number: 658.8 WIR 2022]
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Customer service in tourism and hospitality / Simon Hudson, Louise Hudson..
by Hudson, Simon [author.] | Hudson, Louise [author.]. Edition: Third edition.Publisher: Oxford : Goodfellow Publishers, Limited, 2022Copyright date: ©2022Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Taylor's Library-TU
[Call number: 647.940688]
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The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen.
by Christensen, Clayton M, 1952-2020 [author.]. Publisher: Boston, Massachusetts : Harvard Business Review Press, 2016Availability: Items available for loan: Taylor's Library-TC
[Call number: 658.4063 CHR 2016]
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Value proposition design : how to create products and services customers want : get started with; / Alex Osterwalder [and three others] ; designed by Trish Papadakos.
by Osterwalder, Alex [author.] | Papadakos, Trish [designer.]. Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: 2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth.
by Firth, Miriam [author.]. Publisher: Bristol, England ; Blue Ridge Summit, Pennsylvania : Channel View Publications, [2020]Copyright date: 2020Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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