Taylor's Library

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Gemba kaizen : a commonsense approach to a continuous improvement strategy / Masaaki Imai.

by Imai, Masaaki, 1930-.

Edition: 2nd ed.Publisher: New York, NY : McGraw Hill, c2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4012 IMA 2012] (1).
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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

by Johnston, Robert, 1953- | Clark, Graham, 1949-.

Edition: 3rd ed.Publisher: Harlow, England : Financial Times/Prentice Hall, 2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658 JOH 2008] (1).
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 6th ed. (Int. ed.)Publisher: New York : McGraw-Hill/Irwin, c2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2008] (2).
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Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins.

by Hollins, Bill | Shinkins, Sadie.

Publisher: London : SAGE, 2006Availability: Items available for loan: Taylor's Library-TU [Call number: 658.4034 HOL 2006] (1).
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 7th ed.Publisher: New York, NY : McGraw-Hill, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2011] (2).
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Design at your service : how to improve your business with the help of a designer / Xènia Viladàs.

by Viladàs, Xènia.

Publisher: Barcelona : Index Books, c2011Other title: How to improve your business with the help of a designer.Availability: Items available for loan: Taylor's Library-TU [Call number: 658.5752 VIL 2011] (1).
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Services marketing : concepts, strategies and cases / K. Douglas Hoffman ... [et al.].

by Hoffman, K. Douglas.

Edition: Asia-Pacific ed.Publisher: South Melbourne, Vic. : Cengage Learning, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 SER 2010] (1).
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Hospitality management / edited by Tom Baum.

by Baum, Tom.

Publisher: Los Angeles : SAGE, 2011Availability: Items available for loan: Taylor's Library-TU [Call number: 647.94068 HOS 2011] (4).
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Service design and delivery / Mairi Macintyre, Glenn Parry, Jannis Angelis, editors.

by Macintyre, Mairi | Parry, Glenn | Angelis, Jannis.

Publisher: New York, N.Y. : Springer, c2011Availability: Items available for loan: Taylor's Library-TU [Call number: 658 SER 2011] (1).
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Service science [electronic resource] / Mark S. Daskin.

by Daskin, Mark S, 1952- | ebrary, Inc.

Publisher: Hoboken, N.J. : Wiley, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: [Call number: 658.4/034] (1).
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Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John.

by Fisk, Raymond P | Grove, Stephen J. (Stephen John), 1950- | John, Joby, 1957-.

Publisher: Boston : Houghton Mifflin, c2008Availability: Items available for loan: Taylor's Library-TU [Call number: 658.8 FIS 2008] (3).
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 8th ed.Publisher: New York : McGraw-Hill, c2014Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2014] (2).
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Service management : an integrated approach / edited by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck.

by Gemmel, Paul | Looy, Bart van | Dierdonck, R. van (Roland).

Edition: Third edition.Services management.Publisher: Harlow, England : Pearson, 2013Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4068 SER 2013] (1).
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.

by Fitzsimmons, James A | Fitzsimmons, Mona J | Bordoloi, Sanjeev.

Edition: 8th ed.Publisher: New York, NY : McGraw-Hill/Irwin, c2014Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT 2014] (4).
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Handbook of service science / [edited by] Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer.

by Maglio, Paul P | Kieliszewski, Cheryl A | Spohrer, James C.

Edition: 1st ed.Publisher: New York, N.Y. : Springer, 2010Availability: Items available for loan: Taylor's Library-TU [Call number: 338.4 HAN 2010] (1).
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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

by Johnston, Robert, 1953- | Clark, Graham, 1949- | Shulver, Michael.

Edition: Fourth edition.Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Availability: Items available for loan: Taylor's Library-TU [Call number: 658.812 JOH 2012] (3).
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Gemba Kaizen : a commonsense, low-cost approach to management / Masaaki Imai.

by Imai, Masaaki, 1930-.

Edition: Int. ed.Publisher: Boston : Singapore : McGraw-Hill ; McGraw-Hill Book Co., 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658.5 IMA] (1).
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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J [(j.a.)].

Edition: 3rd ed., Int. ed.Publisher: Boston, Mass. : Singapore : McGraw-Hill ; McGraw-Hill Book Co., 2001Availability: Items available for loan: Taylor's Library-TU [Call number: 658 FIT] (2).
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